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      <image:title>Case studies</image:title>
      <image:caption>...and this is one of the later iterations of an individual product page.</image:caption>
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      <image:title>Case studies</image:title>
      <image:caption>This is one of the later iterations of the homepage...</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485113554186-FI93ZZKGZFJG8L1EY6XT/atlas0.png</image:loc>
      <image:title>Case studies - Dashboard and Navigation</image:title>
      <image:caption>The Atlas dashboard is where you can see all of your application, services, and compute resources.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485113465922-NRQF8ZWCW70EO5JH59V0/atlas1.png</image:loc>
      <image:title>Case studies - Add Services &amp; Resources</image:title>
      <image:caption>From anywhere, you can contextually add whatever you need to your environments. Here, you see the compute resource options.</image:caption>
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      <image:title>Case studies - Customize</image:title>
      <image:caption>Compute resources come in preset flavors (pre-determined configurations), but can be modified and configured to suit your needs.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485113466729-IOZTJ2RKCGN5ND56FXAX/atlas3.png</image:loc>
      <image:title>Case studies - Compute Dashboard</image:title>
      <image:caption>Different from the overall dashboard, services can be broken down into their own dashboards for easier management.</image:caption>
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      <image:title>Case studies - Monitoring and Metrics</image:title>
      <image:caption>Within  your resources you can monitor and manage thresholds, logs, and several other relevant details.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485113468816-GU26KVSCMRAH9TGR82WF/atlas5.png</image:loc>
      <image:title>Case studies - Overviews</image:title>
      <image:caption>With the complexity of IT infrastructure, there is no shortage of summary views and visualizations. Drilling down to exactly where you want to go will provide you with the data you need.</image:caption>
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      <image:title>Case studies - Changing Views</image:title>
      <image:caption>Different roles prefer different views for their individual needs. Cards are great for summarizations and visual distinctions. However, there will always be a need for list views.</image:caption>
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      <image:title>Case studies</image:title>
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      <image:title>Case studies</image:title>
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      <image:title>Case studies - CONCEPT 1</image:title>
      <image:caption>The first concept relied on exposing customers to a specific "customer number" in which all of their accounts live.</image:caption>
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      <image:title>Case studies - CONCEPT 1</image:title>
      <image:caption>Linking the account would happen contextually so users could see in "real-time" what they were adding to their accounts.</image:caption>
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      <image:title>Case studies - CONCEPT 1</image:title>
      <image:caption>If the account they wanted to link to this account was already a part of a different set of accounts, the user could decide whether to bring over the individual account, or all of the accounts.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485630355303-UAORTSN4V0O3CV5B0FO1/4.png</image:loc>
      <image:title>Case studies - CONCEPT 1</image:title>
      <image:caption>By hovering over the button for the options available, the image on the right would highlight which accounts would be moved and linked.</image:caption>
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      <image:title>Case studies - CONCEPT 2</image:title>
      <image:caption>This iteration improves the selection process by choosing via radio button and a single submit button. It also is more consistent with patterns in Rackspace control panels.</image:caption>
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      <image:title>Case studies - CONCEPT 3</image:title>
      <image:caption>The 3rd concept adds more visual clarity by showing existing parent-child relationships and improved formatting of explanations.</image:caption>
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      <image:title>Case studies - CONCEPT 3</image:title>
      <image:caption>Selections immediately change the graphic to depict the action taking place; here, the user can clearly see that an account would be un-linked from its previous set of accounts and migrated to this new one.</image:caption>
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      <image:title>Case studies - CONCEPT 3</image:title>
      <image:caption>Alternatively, the user could visually see all accounts being migrated to the new set of accounts while keeping its existing parent-child relationship.</image:caption>
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      <image:title>Case studies - SHOWING RELATIONSHIPS</image:title>
      <image:caption>Given that there is complexity in how these accounts differentiate or consolidate billing invoices, I added a way to distinguish "parent" accounts from their associated "child" accounts with a gold-rimmed "link" icon.</image:caption>
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      <image:title>Case studies - SHOWING RELATIONSHIPS</image:title>
      <image:caption>Given that there is complexity in how these accounts differentiate or consolidate billing invoices, I added a way to distinguish "parent" accounts from their associated "child" accounts with a gold-rimmed "link" icon.</image:caption>
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      <image:title>Case studies</image:title>
      <image:caption>Summary of insights from customer research and usability testing</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485649264573-5O95C0T0Z9XGHX3QJBBP/ss-topFindings.png</image:loc>
      <image:title>Case studies</image:title>
      <image:caption>Some of the "top findings" from the sessions</image:caption>
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      <image:title>Case studies - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:caption>Synthesis of usability testing</image:caption>
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      <image:title>Case studies</image:title>
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      <image:title>Case studies - 'Create' page, v1</image:title>
      <image:caption>The design needed to accommodate choosing between the old "standard" load balancer and the new "advanced" load balancer. My first design attempted to keep consistency and reuse existing configuration pieces.</image:caption>
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      <image:title>Case studies - 'Details' page, v1</image:title>
      <image:caption>I kept the details page virtually the same, only adding the listener title to the left and grouping the content within a box.</image:caption>
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      <image:title>Case studies - 'Create' page, v4</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485648795480-0FRDZNNT4V3Q8GUT8TAI/mock-v4_details.png</image:loc>
      <image:title>Case studies - 'Details' page, v4</image:title>
      <image:caption>We also condensed the details page significantly, bringing forward only the most important, scannable information. The user could interact with the page, namely the cards, to view and edit their configurations.</image:caption>
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      <image:title>Case studies</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485651011855-1CBI6DYV7DQ20XZKPH6O/final3.png</image:loc>
      <image:title>Case studies</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485651013389-5ARUFR288AC7N5KPRQTJ/final4.png</image:loc>
      <image:title>Case studies</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485651013384-FS9QGB68AA3IR8KMHI9R/final5.png</image:loc>
      <image:title>Case studies</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485651013945-NZATJT823JHEFLROHR62/final6.png</image:loc>
      <image:title>Case studies</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485649611314-V8KBYMW15YK40KYMXD1V/mock-v6_create.png</image:loc>
      <image:title>Case studies - CREATE PAGE, v6</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485649611379-XMM87S46LHGEEZ75PWHD/mock-v6_create2.png</image:loc>
      <image:title>Case studies - CREATE PAGE, v6</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1485649611645-FHQ8LONQPJTNJBVMP956/mock-v6_details.png</image:loc>
      <image:title>Case studies - DETAILS PAGE, v6</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/c02dff21-3865-4523-9b83-a4dffaa8f3db/site.png</image:loc>
      <image:title>Case studies - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/9494fa3c-71a6-40ff-b9d6-08d36998dad4/Workflows+-+LMTOC.png</image:loc>
      <image:title>Case studies</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/6cc3bb00-a545-4e60-9b18-c9af0291ea8e/finalConcept.jpg</image:loc>
      <image:title>Case studies - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1705529885056-NSUWPJ69GO4YHGVGLUS5/earlyConcept1.jpg</image:loc>
      <image:title>Case studies - Concept A</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1705530182508-4E6M2W55KSKLFN19PESZ/earlyConcept2.jpg</image:loc>
      <image:title>Case studies - Concept B</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1705530053651-WG7UTSK8UIR0T8XVLTAZ/earlyConcept3.jpg</image:loc>
      <image:title>Case studies - Concept C</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1705517208581-6WJ1GRB126C93GXKM0T0/Personas-2.png</image:loc>
      <image:title>Case studies - Persona 1</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/1705517208592-FF8Q3RAMHLVK8R81R2OH/Personas-1.png</image:loc>
      <image:title>Case studies - Persona 2</image:title>
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      <image:title>Case studies - Make it stand out</image:title>
      <image:caption>Organized affinity map resulting from interviews and feedback from the contextual inquirey</image:caption>
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      <image:title>Case studies - Make it stand out</image:title>
      <image:caption>Snapshot of our collaboration in a digital whiteboard (FigJam)</image:caption>
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      <image:title>Case studies - Make it stand out</image:title>
      <image:caption>Matrix of teams and the steps of the purchasing journey and their assigned owners</image:caption>
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      <image:title>Case studies - Make it stand out</image:title>
      <image:caption>Proposed flow for MLP eProcurement solution</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/971b3409-4857-45f9-9115-d8bed516e3e2/AB+eProcurement+flow+-+MAIN.png</image:loc>
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      <image:caption>An early workflow showing 3 persona journeys and when they might interact</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/58012ce9ebbd1a0e4238ea0c/94bdd37d-5ec4-4ff7-aba7-20b764c1b1fd/journeyMap.png</image:loc>
      <image:title>Case studies - Make it stand out</image:title>
      <image:caption>One of several customer journey maps created from on-site customer visits.</image:caption>
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      <image:title>Case studies - Make it stand out</image:title>
      <image:caption>Manually adding/editing budgets via embedded interactive table</image:caption>
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      <image:title>Case studies - Intro slides from my stakeholder presentation</image:title>
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      <image:caption>Confirmation screen for the ‘bulk upload from spreadsheet’ experience</image:caption>
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      <image:title>Case studies - Make it stand out</image:title>
      <image:caption>Mid-fidelity wireframe of the final UX for creating user-level budgets</image:caption>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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